FREQUENTLY ASKED QUESTIONS ABOUT TICKET SALES
1.- Where can I buy tickets for the 2008 Mutua Madrileña Masters Madrid?
2.- Where can the tickets be collected?
3.- Can tickets be sent by mail?
4.- How the “Mobile phone tickets reception” service works?
5.- With what type of mobile is it possible to use this service?
6.- Can I access directly showing the SMS from my mobile? Do not I need to exchange it?
7.- Do I have to present an ID document to collect the tickets?
8.- Are the tickets sold for individual matches or by day?
9.- At what time do both sessions start?
10.- It is possible to change or return tickets?
11.- Can tickets be printed again if lost?
12.- Is there any kind of discount?
13.- Is it possible to leave the premises and re-enter?
14.- Where is it possible to acquire the Maxiball?
15.- Is it possible to enter the tournament grounds with a car?
16.- When will it be confirmed which players will be participating?
17.- Is it possible to bring food and beverages to the tournament?
18.- Is it possible to bring a camera or videocamera to the tournament?
19.- Where can I find accommodation near the Tournament?
20.- What do I need to do to become a volunteer?
21.- Where is it possible to buy Official Tournament Merchandising?
1) Where can I buy tickets for the 2008 Mutua Madrileña Masters Madrid?
You can buy tickets through the Internet (click here), by telephone at 902 18 36 47 or at our Offices, Recinto Ferial Casa de Campo, next to the Pabellon de Cristal (Hours: 9AM – 2PM/ 3PM – 4PM. From Monday until Thursday. Friday of 9AM – 2PM). Tickets can also be purchased through agencies of Halcón Viajes. - Up
2) Where can the tickets be collected?
The tickets that are bought through the Internet may be collected in the offices (WHICH OFFICES?) from the 21st April to the 10th October, 2008 or in our ticket office from 11 October, 2008. Tickets that are bought by telephone have to be collected from our office, before October 1st, if paid by credit card. If you want to collect them after this date then payment must be done by bank transfer. - Up
3) Can tickets be sent by mail?
No, for security reasons they can not be sent by mail or post. - Up
4) How the “Mobile phone tickets reception” service works?
This year we bring you an innovative service that will allow you to receive your tickets to your mobile phone. To avail of this you must select the above mentioned option at the point of effecting the purchase (there will be a surcharge of 1 € for ticket). In the confirmation of purchase e-mail, you will receive the password that will allow you to access the “Mobile phone setting" zone where you will be able to set the mobile phone numbers that you wish to receive the ticket information to. This way, each of your partners will be able to have his/ her ticket in his/her own telephone in the form of SMS (or MMS, as applicable). When you enter the site, all you have to do is go to the “Access for Mobile Phone Tickets” and you will be able to avoid unnecessary queues. If you wish to receive more information about this new service, please check our General Conditions or call 902 18 36 47. - Up
5) With what type of mobile is it possible to use this service?
The tickets are available for all types of mobiles including foreign ones. - Up
6) Can I enter directly showing the SMS from my mobile? Do not I need to exchange it?
You don’t need to exchange it. At the entrance you only have to show the SMS to the official at the door who will read your mobile screen with a scanner to verify the code. He/she will give you a paper with your seat information for you show it to the usher. Please remember that you should not delete the message until you have left the site. Also we recommend that you keep this paper ticket with the seat information throughout the session in order to avoid any complications in accessing your seat. In case of ticket duplication, only the first ticket holder that enters the site will be allowed access. The tournament organisers are not responsible for the possible fraudulent use of any mobile phone ticket. - Up
7) Do I have to present an ID document to collect the tickets?
It is mandatory to show an ID card or Passport. If the person who comes to gather the tickets is not the original buyer, he/she must bring a signed authorization and photocopy of the ID card or Passport of the buyer. - Up
8) Are the tickets sold for individual matches or by day?
The tickets are sold by session. There is a unique session for the weekend of the preview, semi-final and final. Monday through Friday there will be day and night sessions. For example, if you come on Thursday to watch all the games you have to buy for the day and night sessions. - Up
9) At what time do both sessions start?
From Monday until Friday the day session starts at 11am and the night session at 8pm. Saturday and Sunday of the first weekend starts at 12 noon, whereas the semi-finals start at 1:30pm, while the final on Sunday 19th starts at 4:00 PM. Times are subject to change depending on the length of the matches. Please do not forget to check the schedules of matches as we get closer to the tournament to consult the confirmed times of the matches. - Up
10) It is possible to change or return tickets?
No, the purchase is final; we do not accept changes or returns. - Up
11) Can tickets be printed again if lost?
No, under no circumstances will tickets be duplicated. The Organization is not responsible for the loss or damage to tickets. - Up
12) Is there any kind of discount?
There is a 10 % of discount for students, people over 65 years, minors under12 and those who have a Spanish license of the Tennis Federation. Special promotions for groups, tennis clubs and school centres are available. Click here for these special promotions. - Up
13) Is it possible to leave the premises and re-enter?
No, once you leave the tournament you are not allowed to re-enter. - Up
14) Where is it possible to acquire the Maxiball?
In our offices, on the web or by calling (902-1-TENIS / 902-1-83647). Group Discounts are available. - Up
15) Is it possible to enter the tournament grounds with a car?
Yes, there are several parking areas close to the tournament but we always recommend using public transport. - Up
16) When will it be confirmed which players will be participating?
The definitive list will not be known until October 10th, 2008. The top 38 players enter directly to the main draw while 6 players will come from the preview, 3 wild cards and a SE (Special Exempt) will be awarded by the ATP. - Up
17) Is it possible to bring food and beverages to the tournament?
No foods and beverages will be permitted in. - Up
18) Is it possible to bring a camera or videocamera to the tournament?
It is possible to enter with a camera or video, but you cannot take pictures or film without authorization of the Organization. - Up
19) Where can I find accommodation near the Tournament?
The Venue is next to the metro station “Lago”, Line 10. Principe Pío, Gran Via, Arguelles – Moncloa are districts closest to the venue. For more information, please consult the web page of Madrid, www.munimadrid.es. - Up
20) What do I need to do to become a volunteer?
To become a volunteer you need to contact us through the tournament website. Click here. - Up
21) Where is it possible to buy Official Tournament Merchandising?
Official Merchandising can be acquired at two tournament boutiques. One is located at the entrance to the venue and the other in the Midtown of Pabellon de Cristal. - Up